Human handoff to live agents
Conversations can now escalate from the bot to a human via the chat dashboard inbox, with email notification on every handoff.
Every update across the Minecraft server, website, plugins, API and hosting. RSS
Conversations can now escalate from the bot to a human via the chat dashboard inbox, with email notification on every handoff.
Visitors can rate a conversation thumbs up or down after the bot closes the chat, with a per-bot dashboard and low-score alerts to the owner.
Point the bot at a URL and it crawls the site automatically; a weekly sync keeps the knowledge base fresh without manual uploads.
Customize colour, position, language and avatar from the dashboard, with per-page overrides via data-attributes on the embed script.
A documented REST API for sending and receiving messages with session continuity and webhooks. Auth via API key, docs at /api-docs.
Track conversations into leads, bookings and revenue per bot, with CSV export.
All mail-assistant features are now reachable from the chat dashboard under Emails - one login, one place to manage chat and mail together.
Route inbound chats to a Slack channel and reply from Slack. Available on Business and higher.
The chatbot can look up live order status and stock from connected Shopify, WooCommerce and Magento stores.
Send and collect Stripe payments directly inside a chat conversation, with confirmation back to the visitor and owner.
Bot answers now cite the actual knowledge-base sources used, so visitors and operators can verify facts and click through.
Visitors can book a meeting slot from inside a chat conversation; the booking is mirrored to the connected calendar.
The Toolkit browser extension is live on the Chrome Web Store, packaging the apps/convert/write tools and quick actions in one place.
All outbound links across apps, convert and write now carry consistent utm_source / utm_medium / utm_campaign tags for accurate attribution.
AI-powered inbox triage, drafted replies in your voice, smart rules, reusable templates and ROI analytics, with human approval before every send.
Astroworld Mail is fully operated from the chat dashboard under Emails - no separate login, no extension required.
mail.astroworldmc.com is live with a waitlist signup; existing chat customers will get the add-on first.
Launched ping.astroworldmc.com (Minecraft server status checker), badges.astroworldmc.com (embeddable server status badges) and paste.astroworldmc.com (config paste tool).
Reworked the chatbot dashboard: grouped left navigation, per-integration setup pages, clearer settings, and cleaner bot cards.
Published the privacy policy and DPA, added cookie consent to the widget, and shipped data export plus account deletion.